Monarch Recovery Management Receives Nationally Recognized WBENC Certification

Monarch Demonstrates Commitment to Workplace and Supplier Diversity

Philadelphia, PA, November 3, 2015 – Monarch Recovery Management, Inc. (Monarch), an industry-leading accounts receivable management company, has announced receipt of the Women’s Business Enterprise National Council (WBENC) Certification. This accreditation confirms that Monarch is majority-owned and operated by women and demonstrates the organization’s commitment to workplace diversity.

WBENC is the nation’s leading third-party certifier of women’s business enterprises (WBEs) for the private sector, and this certification is accepted by hundreds of corporations within the country and a number of federal, state, and local government agencies. Additionally, this accreditation provides Monarch with expanded visibility among decision makers in corporate supply chain diversity and procurement organizations.

The national standard of certification implemented by the Women’s Business Enterprise Council PA-DE-NJ is a meticulous process including an in-depth review of the business and site inspection.

“We are so pleased to be recognized by the WBENC with this certification,” said Diane Mazzacano, President and Chief Operating Officer at Monarch. “Workplace diversity and equality is an important issue, and we’re proud to be among an esteemed list of companies that are helping to bridge the gaps, both by earning this certification and by engaging with other diverse suppliers when and where we can.”

About Monarch Recovery Management, Inc.
Monarch Recovery Management, Inc. is a premier accounts receivable management company, sought after for a relentless focus on compliance, known for an excellent operational approach, driven by an experienced ownership team, and valued for raising the standard of satisfaction for both clients and consumers. For more information, visit or send an email to


Monarch Recovery Management supports Little Smiles

Monarch Recovery Management, Inc. will be a sponsor for the 6th Annual Little Smiles Monte Carlo Night. The event will take place April 5th, 2014 from 7pm to 11pm at Citizens Bank Park. For more information about the charity and this special event please visit

Monarch Cares Supports Toys For Tots

Monarch Recovery Management, Inc., launched its annual toy drive on Wednesday October 2, 2013. Toys, gift cards, and cash, to purchase toys, will be collected until December 9th. The donations are given to the U.S. Marine Corps. Through their “Toy’s for Tot’s” program. All toys will be distributed throughout the Philadelphia area.

Being in the collection industry, our staff knows firsthand the impact the economy has had on families just trying to pay bills and put food on the table. Each year our employees really come through to help the disadvantaged in our area who otherwise may not be able to afford to buy gifts for their children.

Monarch Recovery Management, Inc. retains BillingTree® to help meet growing demands for online web payments while ensuring compliance

Monarch Recovery Management, Inc., an industry-leading accounts receivable management company and BillingTree®, one of the nation’s leading on-demand payment processors are working together to extend Monarch’s payment infrastructure by adding an advanced on-line payment processing portal. The new portal delivers value-added processing services to Monarch’s banking clients and caters to consumers’ need for self-service, while meeting debt repayment requirements and mitigating risk.

Monarch understands the importance of acquiring new technology to improve performance for clients and is proud to offer customers the industry’s most advanced processing capabilities.

Monarch takes a “Compliance first approach to collections”, and earned the “Best Compliant Agency” 2012 award from one of the largest banks in the country. BillingTree services are PCI and SSAE 16 compliant and the company was recently accredited with an ‘A+’ rating by the internationally respected independent Better Business Bureau (BBB).

What we learned at NAFCU

It was great to meet many Directors of Credit Unions last week at the National Association of Federal Credit Unions (NAFCU) Conference in Boston, MA. Outsourcing collections was a key topic for a lot of the executives we spoke to. Credit Union leaders are realizing that outsourcing collections is just a good business decision. Outsourcing will save valuable resources that can be redirected to growing other critical aspects of their businesses while increasing performance and overall profitability.

Monarch can help, email us at so we can schedule a time to demonstrate how we will seamlessly facilitate the outsourcing of your collections.

Monarch Recovery Management Partners with Call Miner

Monarch Recovery Management, Inc. improves efficiency, ensures continued compliance and reduced regulatory risk with speech analytics.

With the help of CallMiner Eureka, Monarch tracks every collections call for Mini Miranda language, Right Party Contact language, and FDCPA violations, in addition to highlighting best practices. By monitoring and scoring 100% of phone calls, we ensure compliance with all regulatory requirements while also improving agent performance and call center operations. Monarch Recovery Management, Inc. continues to deploy cutting edge technologies to lower costs and provide better service while protecting our clients’ brand and reputation.

Monarch Recovery Management is Attending NAFCU

Monarch is on the Move. We are attending NAFCU, The National Association of Federal Credit Unions Annual Conference July 9-13th at Hynes Convention Center in Boston, MA. Visit booth 1024 for a chance to win a Kindle Fire.
Schedule a time to meet with us at NAFCU so we can demonstrate why some of the largest financial institutions in the country choose Monarch Recovery Management as their agency of choice.


Monarch Cares – Sends Relief to Oklahoma Tornado Victims

Monarch Cares – Sends Relief to Oklahoma Tornado Victims

Philadelphia, PA In response to the massive tornado that devastated parts of Oklahoma City and its suburbs, Monarch Cares, Monarch Recovery Management, Inc.’s charitable program is stepping up to bring relief to the victims of one of the deadliest US tornados.

Monarch Cares, which supports local organizations making communities surrounding Monarch’s headquarters a better place to live and work is expanding its reach to assist the recovery efforts in Oklahoma.

“This has been a major disaster, and Monarch Cares will be there for the people in Oklahoma and their local community. At times like these, it’s difficult to sit and watch: we just want to do something to help,” said Bill Fuller, President and Chief Operating Officer of Monarch Recovery Management, Inc.

As the need continues to rise Monarch Cares and Monarch’s generous employees are sending monetary donations to aid communities in need with food and shelter. Donations are being sent to the American Red Cross.

Mr. Fuller stated, “At Monarch Recovery Management, Inc. we believe it is important to have a positive impact and give back to our community. I am very proud of our commitment to this core value demonstrated by the charities that we support.”

Monarch Recovery Management, Inc. is an industry leading accounts receivable management company. For more information about Monarch Recovery Management, Inc. and (or) Monarch Cares email us at

Supports local organizations making communities surrounding Monarch’s headquarters a better place to live and work

What we learned at CRS2013

Compliance, CFPB, and Improving Performance was top of mind for attendees. That is good news for Monarch; we combine award winning compliance (awarded Most Compliant Agency 2012 from one of the largest banks) with increased performance. Call today for a customized demonstration to learn how our next generation collection strategies will deliver results for your company.

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