When accounts come to Monarch with outdated contact information, we employ various skip tracing tools to attempt to locate the customer. Skip tracing begins with an automatic comparison of the entire client file against the National Change of Address (NCOA) database. This process occurs before the initial letter is sent, and helps to minimize returned letters due to inactive mailing addresses.
Monarch uses a waterfall skip tracing methodology that includes manual research, electronic sources, and batch processing from third-party databases in order to capture the most recent contact information available. When a customer is especially difficult to locate, our collectors perform additional, manual skip tracing activities on the account.
The Monarch Recovery Management Skip Tracing Waterfall
Our Skip Trace Approach
At Monarch, skip tracing is a consistent part of our work strategy. Each day, every account goes through a skip tracing process to ensure each record has the most current contact information available. Our management team is continually researching and testing new tools and methods to enhance our skip tracing techniques.
Monarch Recovery Management’s collection work strategy guarantees accurate and thorough work performance throughout the life cycle of the account. Our procedures include control over frequency and types of contact, adherence to strategic skip tracing techniques, and allocation of proper resources.
Ready to learn more about how Monarch’s skip trace services can help you find and establish contact with consumers in order to recover outstanding debt?