Monarch Recovery Management Partners with Call Miner

Monarch Recovery Management, Inc. improves efficiency, ensures continued compliance and reduced regulatory risk with speech analytics.

With the help of CallMiner Eureka, Monarch tracks every collections call for Mini Miranda language, Right Party Contact language, and FDCPA violations, in addition to highlighting best practices. By monitoring and scoring 100% of phone calls, we ensure compliance with all regulatory requirements while also improving agent performance and call center operations. Monarch Recovery Management, Inc. continues to deploy cutting edge technologies to lower costs and provide better service while protecting our clients’ brand and reputation.

Monarch Recovery Management is Attending NAFCU

Monarch is on the Move. We are attending NAFCU, The National Association of Federal Credit Unions Annual Conference July 9-13th at Hynes Convention Center in Boston, MA. Visit booth 1024 for a chance to win a Kindle Fire.
Schedule a time to meet with us at NAFCU so we can demonstrate why some of the largest financial institutions in the country choose Monarch Recovery Management as their agency of choice.


Monarch Recovery Management Collects School Supplies for Philly Kids

Each year beginning in July, Monarch Recovery Management collects school supplies for needy children in the Philadelphia area.

The supplies–including backpacks, pens, pencils, notebooks, crayons, folders, glue sticks and more–are donated for distribution through Grace Christian Fellowship Church located in Southwest Philadelphia. One of our Client Service Department employees is a Deacon of the church. The church distributes the supplies through an outreach program in the neighborhood during Sunday Services at the end of August. Last year we collected numerous items and very generous cash donations to outfit many students with backpacks filled with everything they would need to start the school year off right.

This is our fourth year and each year gets bigger and better.

Shifting Reliance on Revolving Credit

Two articles from vastly different zip codes on the Internet recently caught our attention here at Monarch:

From The Best Credit Cards of 2012 and From the Huffington Post: Ask the Readers: Which Credit Cards Do You Use?

As we appear to be slowly limping out of this recent recession, it’s interesting to note the tenor of story showing up about credit cards. Three years ago, it seemed what we mostly heard was: use cash, never credit. If you don’t have the money in hand at that moment, it’s probably best not to buy.

Now, credit is sexy again. Major issuers are reporting more declines in card charge-offs and delinquencies. But are we in danger, then, of making everything just like it was right before everything went so wrong?