debt collection laws

Monarch Cares Supports Toys For Tots

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Monarch Recovery Management, Inc., launched its annual toy drive on Wednesday October 2, 2013. Toys, gift cards, and cash, to purchase toys, will be collected until December 9th. The donations are given to the U.S. Marine Corps. Through their “Toy’s for Tot’s” program. All toys will be distributed throughout the Philadelphia area.

Being in the collection industry, our staff knows firsthand the impact the economy has had on families just trying to pay bills and put food on the table. Each year our employees really come through to help the disadvantaged in our area who otherwise may not be able to afford to buy gifts for their children.

Monarch Recovery Management, Inc. retains BillingTree® to help meet growing demands for online web payments while ensuring compliance

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Monarch Recovery Management, Inc., an industry-leading accounts receivable management company and BillingTree®, one of the nation’s leading on-demand payment processors are working together to extend Monarch’s payment infrastructure by adding an advanced on-line payment processing portal. The new portal delivers value-added processing services to Monarch’s banking clients and caters to consumers’ need for self-service, while meeting debt repayment requirements and mitigating risk.

Monarch understands the importance of acquiring new technology to improve performance for clients and is proud to offer customers the industry’s most advanced processing capabilities.

Monarch takes a “Compliance first approach to collections”, and earned the “Best Compliant Agency” 2012 award from one of the largest banks in the country. BillingTree services are PCI and SSAE 16 compliant and the company was recently accredited with an ‘A+’ rating by the internationally respected independent Better Business Bureau (BBB).

What we learned at NAFCU

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It was great to meet many Directors of Credit Unions last week at the National Association of Federal Credit Unions (NAFCU) Conference in Boston, MA. Outsourcing collections was a key topic for a lot of the executives we spoke to. Credit Union leaders are realizing that outsourcing collections is just a good business decision. Outsourcing will save valuable resources that can be redirected to growing other critical aspects of their businesses while increasing performance and overall profitability.

Monarch can help, email us at sales@monarchrm.com so we can schedule a time to demonstrate how we will seamlessly facilitate the outsourcing of your collections.

Monarch Recovery Management Partners with Call Miner

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Monarch Recovery Management, Inc. improves efficiency, ensures continued compliance and reduced regulatory risk with speech analytics.

With the help of CallMiner Eureka, Monarch tracks every collections call for Mini Miranda language, Right Party Contact language, and FDCPA violations, in addition to highlighting best practices. By monitoring and scoring 100% of phone calls, we ensure compliance with all regulatory requirements while also improving agent performance and call center operations. Monarch Recovery Management, Inc. continues to deploy cutting edge technologies to lower costs and provide better service while protecting our clients’ brand and reputation.

Monarch Recovery Management is Attending NAFCU

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Monarch is on the Move. We are attending NAFCU, The National Association of Federal Credit Unions Annual Conference July 9-13th at Hynes Convention Center in Boston, MA. Visit booth 1024 for a chance to win a Kindle Fire.
Schedule a time to meet with us at NAFCU so we can demonstrate why some of the largest financial institutions in the country choose Monarch Recovery Management as their agency of choice.

 

Monarch Cares – Sends Relief to Oklahoma Tornado Victims

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Monarch Cares – Sends Relief to Oklahoma Tornado Victims

Philadelphia, PA In response to the massive tornado that devastated parts of Oklahoma City and its suburbs, Monarch Cares, Monarch Recovery Management, Inc.’s charitable program is stepping up to bring relief to the victims of one of the deadliest US tornados.

Monarch Cares, which supports local organizations making communities surrounding Monarch’s headquarters a better place to live and work is expanding its reach to assist the recovery efforts in Oklahoma.

“This has been a major disaster, and Monarch Cares will be there for the people in Oklahoma and their local community. At times like these, it’s difficult to sit and watch: we just want to do something to help,” said Bill Fuller, President and Chief Operating Officer of Monarch Recovery Management, Inc.

As the need continues to rise Monarch Cares and Monarch’s generous employees are sending monetary donations to aid communities in need with food and shelter. Donations are being sent to the American Red Cross.

Mr. Fuller stated, “At Monarch Recovery Management, Inc. we believe it is important to have a positive impact and give back to our community. I am very proud of our commitment to this core value demonstrated by the charities that we support.”

Monarch Recovery Management, Inc. is an industry leading accounts receivable management company. For more information about Monarch Recovery Management, Inc. and (or) Monarch Cares email us at sales@monarchrm.com

Supports local organizations making communities surrounding Monarch’s headquarters a better place to live and work

What we learned at CRS2013

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Compliance, CFPB, and Improving Performance was top of mind for attendees. That is good news for Monarch; we combine award winning compliance (awarded Most Compliant Agency 2012 from one of the largest banks) with increased performance. Call today for a customized demonstration to learn how our next generation collection strategies will deliver results for your company.

Monarch Recovery Management Advances Operational Process with Experian’s FirstSweep℠

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Monarch Recovery Management, Inc., a Next Generation Collection Agency, is incorporating Experian’s FirstSweepSM, a comprehensive collections filtering product, to streamline workflow, reduce regulatory risk and deliver more value to clients.

Philadelphia, PA Monarch Recovery Management, Inc., an industry leading accounts receivable management company, announced they will be collaborating with Experian®, the leading global information services company, by using FirstSweepSM, an Experian tool, to improve efficiency and productivity and reduce regulatory risk.

“Experian’s clients have been asking for new tools to help them operate their business efficiently and safely,” said Paul DeSaulniers, Senior Director of Collections, Consumer Information Services, Experian. “FirstSweepSM delivers Monarch Recovery Management, Inc. an accurate, up to date program with a comprehensive view of the consumer in one place advancing Monarch’s operational process.”

“Maintaining our perfect compliance record, while regulatory requirements rise is a top priority at Monarch.  In today’s world, we must obtain a wide variety of information about consumers from numerous data sources and embrace new technologies to help us accomplish this. Leveraging FirstSweepSM enables us to be more productive and deliver greater returns to our clients,” said Anthony Mazzacano, Chief Strategy Officer.

For more information about Monarch Recovery Management, Inc. and Monarch’s Next Generation
Collection Strategies contact:

Anthony Mazzacano
Chief Strategy Officer
800.220.0605
amazzacano@monarchrm.com

About Monarch

Monarch’s mission is to deliver superior performance in the recovery of diverse asset classes through successful integration of processes, systems, personnel, and practices. For more information, visit https://monarchrm.com/

About Experian

Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian PLC is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2012 was US$4.5 billion. Experian employs approximately 17,000 people in 44 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

For more information, visit http://www.experianplc.com.

Experian and the Experian marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.

Monarch Cares Announces Companywide Biggest Loser = Biggest Winner Weight Loss Challenge

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Philadelphia, PA  In an effort promote worksite health in 2013 and team building Monarch Recovery Management, an industry leading, next generation, accounts receivable management company, announces the launch of  its Annual Biggest Loser = Biggest Winner Company Weight Loss Challenge. 

This year Monarch’s ownership team is matching the entrance fee and doubling the grand prize. 

“Promoting weight loss and having healthy employees enables us to serve our clients better and is just good business, stated Bill Fuller, Monarch’s COO.  According to the CDC, work site health promotion programs can significantly reduce absenteeism and health care costs.” 

One of the most challenging aspects of losing weight is the motivation to start and continue a healthy diet and exercise program.  Monarch’s Biggest Loser = Biggest Winner Weight Loss Challenge is a fun and motivating way to lose weight as a group. Participants offer each other support, motivation and friendly competition that turns a humdrum diet and exercise program into a fun team building exercise. 

For more information about Monarch Recovery Management, Inc., Monarch’s Biggest Loser = Biggest Winner Weight Loss Challenge and Monarch Cares contact: 

Bill Fuller

Chief Operating Officer

866.227.0605

bfuller@monarchrm.com

 

Attorney John Rossman on CFPB Supervision: An Interesting Take

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John Rossman’s podcasts on insideARM.com are always informative – but his recent one on CFPB oversight of the debt collection industry is definitely worth your time. In the wake of little oversight from the FTC, we’re about to see what it’s like with the New Boss. And like any new employee, the New Guy always seems to over-perform his first few months on the job.

Are we suggesting that oversight is totally unwelcome? Not at all – and neither is Rossman. But the potential danger may cost and confusion, something we all should be mindful of.